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Microsoft, Linux, Cisco, or any similar certification is preferred but not required. To succeed in this role, you must be passionate about helping customers with computer-related issues and must possess the ability to simply explain technical details to a non-technical audience. This Technical Support Engineer job description template can be posted to online job forums and career pages for the recruitment of candidates.
Some companies, like Electric, provide an initial response to IT support questions in less than 10 minutes. A help desk ticketing system collects, organizes, and tracks employee support queries from different channels and helps manage them from a single place. Whether the support queries are coming via email, live chat, or phone, it makes requests easier to manage, and contributes towards providing a great support experience. Here are examples of responsibilities from real help desk engineer resumes representing typical tasks they are likely to perform in their roles. Electric empowers SMBs with user-friendly tools and guidance to streamline their IT management and secure their business.
FAQs About Help Desk Engineers
The U.S. Bureau of Labor and Statistics correlates these salaries, indicating a mean annual wage of $55,050. They provide you with the necessary support you need with all your assets and processes. They also offer excellent customer service and advice help desk engineer to all users in different types of companies. If you’d like more information about IT help desks for your business, get in touch today. In general, senior infrastructure engineers hold similar degree levels compared to help desk engineers.
He or she will be responsible for logging and tracking customer issues, as well as escalating tickets to level 2 support when necessary. The goal is to resolve customer issues quickly and efficiently, with a focus on first-time resolution. Even though help desk engineers and desktop support specialists are distinct careers, a few of the skills required for both jobs are similar. For example, both careers require troubleshoot, help-desk support, and technical support in the day-to-day roles and responsibilities.
Outlook and salary
An engineer may also be required to work weekends and holidays, depending on the organization. These employees provide phones, laptops, and computer support for an entire organization. The service desk staff typically handles the technical issues that are reported by the employees of a company. Technical support service desk engineers may also receive on-the-job training to learn the specific systems and processes of their company. This training may include learning the company’s ticketing system, troubleshooting software and other processes.
The highest-paying industry for a help desk engineer is the finance industry. Information engineers earn the highest salary when working in the technology industry, where they receive an average salary of $107,435. Comparatively, help desk engineers have the highest earning potential in the finance industry, with an average salary of $67,498. It offers the opportunity to work with a variety of technologies, solve problems, and help people. You’ll also learn a lot on the job, which is important for staying current in your field.
